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General Business Consultants, Inc. MAKING "SYSTEMS"-USE and OPERATIONS MORE-PROFITABLE For Distributors, WHOLESALERS, Manufacturers 847 256-1410
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LITIGATION SUPPORT AND EXPERT TESTIMONY Counsel for a multi-location HVAC distributor contacted us to meet and review the contract and correspondence between their client and the system provider who had failed to provide some customized global functionality that the client relied upon in selecting the system. We explained to counsel what was and was not promised in the contract, which was different than what had been promised in prior correspondence and verbally. A large foods distributor contacted us about modifications that the system vendor had not delivered or delivered in unusable form; a failure which prevented the distributor from using the system. After reading technical specifications for the mods and copies of the vendor's billing logs, we met with the distributor and their counsel and described how the process should have worked and where the vendor was deficient. A multi-location distributor of hardlines called us after realizing that the system vendor had made many more modifications to the new software than had been indicated before the system was purchased. Principals wanted to know why this had happened. We told them. The attorney for a materials processor called us to determine how much raw materials and finished goods were missing. We did a complete physical inventory, and then created a distribution of missing and excess materials by type. |